a)    Greet passengers with a warm, professional welcome.

b)    When pax are on board, take coats and place them in the wardrobe, help them to take a sit.

c)    Introduce your self: “ My name is …. . I will take care of you on our today flight. Anything you need don’t hesitate to call me. “

d)    Deliver Oshibori to the pax according to customer culture.

e)    Offer pre-departure drinks, warm towels, and a welcome basket.

f)     According to taxi time, collect the welcome drink prepared before boarding  and served after, and prepare the cabin for take off.

g)    Cabin preparation for take off includes: clear aisle, clear credenza and emergency exit. Cargo door closed, lavatory door closed, doors that divided the cabin areas open and locked. Galley top clean, galley door open and secured in open position, galley cupboard closed, galley sink closed and cover.

h)    Check the galley and give “Cabin secure” to the cockpit.

i)     After takeoff you are released for service.

j)     Deliver the menu to pax and take orders 

k)    Provide a five-star dining experience, including:

      •          Plating gourmet meals and serving them at the right temperature.

      •          Wine and champagne pairing.

      •          Adjusting menus to passenger preferences or dietary restrictions.

l)     Arrange and present luxury amenities (designer blankets, skincare products, pajamas).

m)  Work closely with the pilots to ensure a smooth flight and keep passengers informed.

n)    Maintain the cabin’s cleanliness and elegance, ensuring everything looks impeccable.

o)    Check and keep clean the lavatory and restock used items

p)    Always pay attention to the needs and requests of guests.

  . Offer newspapers, magazines, and entertainment based on passenger interests.

      •          Assist with special requests, such as setting up a workspace, adjusting cabin lighting, or providing children’s entertainment.

      •          Create a comfortable sleep setup for overnight flights.

      •          Handle pet care if passengers are traveling with animals

a)    When on top of descent, 30 min to landing, inform pax of how much flight time is left.

b)    Proceed with cabin preparation for landing, collect all items in the cabin and galley.

c)    Communicate “Cabin Secure” to cockpit

After landing, as soon as the plane vacated the runway, prepare the goodbye tray and deliver the jackets or coats to the guests.

The landing position of FA  is on top of the stairs, shoulders to cockpit.

As soon as customers have left, go inside and quickly check the cabin for forgotten items, such as sunglasses, wallets, phones.